Return Policy

We want you to be happy with your purchase from Voltivo. If you are not satisfied with your order, please review the policy below.

Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below.

To start a return, contact us at voltivo@gmail.com with your order number and the reason for the return.

Return Conditions

To be eligible for a return, products should generally:

• Be unused and in their original condition

• Include the original packaging and accessories where applicable

• Include any manuals, cables, or other items supplied with the product

• Be accompanied by proof of purchase

Certain products may not be eligible for return where permitted by applicable law.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at voltivo@gmail.com.

Please include your order number and clear photos or videos showing the issue when appropriate. This helps us investigate and resolve the problem more quickly.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

Exchanges

If you need to exchange a product, contact us at voltivo@gmail.com. Depending on product availability, we may offer an exchange or another appropriate resolution.

How to Start a Return

Email voltivo@gmail.com with:

• Your order number

• Product name

• Reason for the return

• Photos or other relevant information, if applicable

Please wait for return instructions before sending an item back.

Voltivo reserves the right to refuse returns that do not meet the applicable return requirements or legal requirements.